Frequently Asked Questions (FAQ)

Top Questions

Question
What if I don't know exactly what I need?

Answer
We are very experienced in determining the best solution for you and therefore will discuss the options thoroughly with you to determine the best possible solution for your situation.

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Question
How quickly can I get a container delivered?

Answer
We can quite often deliver within 24 hours (sometimes less).  Delivery time depends on available transport, the required container(s), the quantity of containers you require and any accessories or modifications you may require.  Delivery details will be confirmed at the time of your booking.

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Question
What payments are required for a hire container(s)?

Answer
You are required to sign a hire contract and pay for the minimum hire period (31 days) and all transport charges prior to delivery.  For rental periods greater than one month, subsequent monthly invoices will be sent to you.  Payment can be made by direct debit.

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Question
How do I pay if I purchase a container?

Answer
Payment is required prior to delivery. Payment methods include bank cheque, cash, direct credit, EFT or by credit card (Visa, Mastercard, Bankcard, Amex or Diners).  Please note that there will be a surcharge if paying by credit card.

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Question
Do I need council permission?

Answer
Every council is different and has its own regulations on containers. It is recommended that you give your local council a call before making a purchase or arranging to hire a container.

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Question
Do Simply Containers have a buy back option if I purchase the container(s)

Answer
Yes, Simply Containers will buy back your container, subject to market value and condition of the container at the time.

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Question
Do you offer insurance?

Answer
No, we are not an insurance company and legislation prohibits us from offering insurance.  Insurance of the container and its contents are the responsibility of the hirer of the container.

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Question
Do you do Furniture Removals?

Answer
We offer a DIY service. We deliver the container to you for you to pack. We collect the full container and send it to your required destination for you to unpack.  All packing materials, loading & unloading and insurance are to be arranged by the hirer.

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Question
Do you offer storage for my container?

Answer
Yes.  In most capital cities we can offer secure storage within our depots.  Charges apply for the storage and access to the container.  Access is only available during normal depot working hours.

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Question
Can Simply Containers do modifications to the containers?

Answer
Yes.  We can arrange for modifications such as doors, windows, ventilation, lock boxes & painting. In fact we can do most modifications. Please discuss your requirements with our sales team.

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Question
Can I do modifications to the hire container?

Answer
You will need to discuss this with your sales representative but in most cases minor modifications may be permitted. You will be charged the cost of returning the container to its original condition when you return the container for de-hire.

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Question
Do you deliver to regional areas?

Answer
Yes we can arrange delivery to most areas

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Question
Can I arrange my own transport?

Answer
Yes you can arrange your own transport however please let us know the details so that we can have the container ready for you to pick up. 

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Question
Do you buy the containers back?

Answer
Yes we are happy to discuss purchasing your container back, depending on quality and condition. Please speak to us when you are ready to sell.

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